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Most web sites when you visit them will leave a cookie (or several) on your computer, but it's nothing to worry about. Cookies are not dangerous, they are not viruses, they are not computer code, they can't access any other information on your computer. Cookies are just pieces of text, mostly they don't even resemble words, just a line of numbers and letters that look like somebody was randomly hitting keys on a keyboard.

Sometimes they hold some information, sometimes it's just a reference number unique to your visit to the site. But just because it's unique to your visit doesn't mean it knows anything about you, a web site can only know anything personally identifiable about you if you have told it that information.

Acorn doesn't put any cookie on your machine that would contain any personally identifiable information. It doesn't need to! We use cookies to allow us to distinguish you from other users of the website and to see how our site is performing, which gives us the information we need to improve our site: Which pages do people go on? How long do they stay on a page? Do they come back to the site?

Why are we telling you this? A new EU directive has come in to place relating to cookies and their use on web sites, and we just wanted to make it as clear that none of our cookies are intrusive, or are a danger to your privacy. You can read our full privacy policy here - privacy policy.

The other important fact is that you are in control of the cookies on your computer. You can at any time delete these text files, or even control which web sites can set cookies on your computer. If you'd like to find out more about controlling how your computer manages cookies please visit: www.aboutcookies.org or www.allaboutcookies.org, or simply search on Google for 'How to manage cookies'.

Hopefully this has answered the question 'What have Cookies got to do with Stairlifts?' If you still want more information you can carry on reading where there is more detail in the form of commonly asked questions. It's a bit more technical (but not much), or you can go and find out more about why a stairlift could be the solution if you have problems with your stairs.

What are cookies on computers?

Sometimes known as browser cookies or tracking cookies, cookies are tiny text files which are created when a user's internet browser (such as Internet Explorer) visits a web site (like www.acornstairlifts.co.uk) and then stored on your computer. Every time the user goes back to the same web site, the browser retrieves and sends this file to the web site's server (the computer that has the files that you look at when visiting a web site).

What are cookies used for?

Cookies can be used for several different things but mostly they are used to monitor website usage; providing statistics such as how many visitors have been to the site, how long they stayed on the site and how many pages they have seen. Web pages don't have any memory, they don't know what has happened before on the site so cookies are useful for storing information that can be passed from page to page. Cookies can also be used if a web site has a shopping cart to remember what items you have placed in the cart whilst you continue shopping.

What does Acorn Stairlifts use Cookies for?

It's useful for us to know how our site is being used, and which pages are more popular than others. Dependent on how you found our site we may display a different phone number, so if you decide to call us for more information we know which advertising prompted that phone call. This helps us to see which advertisements work better than others, keeping our advertising costs down so we can offer you the best prices possible. Looking at all the data we collect helps us to improve the design of our site, making sure that we are providing the answers that people are looking for, and so offering a better service to from our web site.

You can see more details about the cookies we use the cookies section of our privacy policy.

Do cookies contain personally identifiable information?

No, none of the cookies Acorn Stairlifts use contain any personally identifiable information.

Managing your cookies

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org

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