Below is a letter we received from a delighted customer who ordered a curved stairlift. The stairlift was needed urgently for the customers partner returning from hospital after receiving coronary care.
I just wanted you to know that we received first class service from your company in every respect and that we are pleased with our new curved stair lift.
Steve Cowell your sales rep was excellent giving full details of your product and reassurance of its value. We were booked for installation in 10 days time which would prove ever so difficult as my partner would be out of coronary care before then and I was at a loss to know what to do. I rang your company and explained the urgency and asked to be in a priority queue. An hour later, they rang and said the engineer would arrive in 40 minutes and we would have the new stair lift
This was so remarkable I will never forget such efficiency and helpfulness that came our way. Was the name of the engineer Dan He too did a thoroughly good job.
Please underline our gratitude to your staff. This type of service seldom happens nowadays. We will become your best sales people and will highly recommend you to our friends.
With thanks and sincerely
J Perry partner of Francis Fowler
The original copy of the letter can be viewed by clicking on the image
This was made possible by our FastTrack Service we launched back in February 2011. FastTrack enables quick installation of a stair lift instead of taking weeks the process can be completed in a matter of hours.
FastTrack is perfect for curved stairs instead making a bespoke rail to fit your stairs Acorn engineers carry all the track pieces with them. This means we can pass on to our customers a more efficient and quicker service.
Find Out More on Acorn FastTrack