Skip to main content

Posted: by & filed under Tips and Advice

Thirty-one-year-old Rhian Ballard-Smith from Swansea has received a life changing stairlift after being turned down by her local council.

Rhian, who suffers from chronic pain neuropathy and Ehlors-Danors Syndrome, was deeply concerned that her husband was struggling to carry her up and down the stairs every day.

Turning to crowdfunding, Rhian created a “Go Fund Me” campaign named “could you give me a little lift?” to raise the money needed to install a stairlift to her second floor bedroom and bathroom.

“I wanted to feel safe, secure and independent in my own home. The strain on my husband to carry me upstairs every night was taking its toll on his health. I was encouraged to start an online fundraising campaign and was so touched when we received donations from generous strangers,” said Rhian.

An online reporter caught wind of the campaign and wrote a story about Rhian and her difficulties.

The news article came to Acorn’s attention and we promptly got in touch with Rhian to offer her a stairlift free of charge.

“When I received the call from Acorn Stairlifts I was in shock,” said Rhian. “I was so bowled over by the offer and it meant that the generous public support could be put towards a five year warranty and complete peace of mind. The process was so quick within 24 hours, Acorn had visited the house and installed a stairlift for free.”

Dave Belmont, company secretary at Acorn Stairlifts said: “We were delighted to support Rhian as soon as we heard about her campaign and with our FastTrack installation service we had  a stairlift installed immediately.”

Rhian added: “My husband and I are so thankful to Acorn Stairlifts for their incredibly fast installation and to the generous public for giving me a priceless gift.” 

« Back to Blog