1. Our commitment to you.
Acorn Stairlifts takes privacy seriously. Generally, you can browse through our website without giving us any information about yourself (including your email address). When we do need your personal data to provide services that you request or when you choose to provide us with your personal data whether in connection with a contract with us for services or otherwise through your interaction with us, this policy describes how we collect and use your personal data. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
2. Information collection
In relation to your use of our website, we collect personal information from you in order to provide you with a friendly, customized, and efficient experience whilst browsing our website.
When you browse our website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend here.
3. Use of information we collect
We (and other Acorn Mobility Services Group companies on our or our group companies' behalf) will use your personal data and other information for several general purposes including: supplying services to you and administering contracts with you, fulfilling any requests for information or services placed by you or your authorised contacts/persons, processing any other transactions or requests authorised by you or your authorised contacts/persons, keeping you up to date with news about Acorn Stairlifts, our products and services, providing other information to you which we think you may find of interest, and for any other purposes set out in any contract you have with us for services. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
4. Who may process data
Where any personal data is processed by us, we will comply with relevant Data Protection legislation at all times. We are registered to process data under the Data Protection Act (our registration number is Z7645905 and you may refer to the Office of the Information Commissioners website for further information at www.ico.org.uk
5. Security measures
We are serious about guarding the security of your personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However we cannot guarantee the protection of your personal data in relation to use of our website as, due to the nature of the Internet, the website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal data on the website it may be collected by another user and may result in unsolicited messages from other Internet users.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
7. Access and changes to your personal data
Upon request, we may provide you with a copy of the personal data which we hold about you (in return for a small fee). Please address requests to firstname.lastname@example.org and insert "access request" as the subject heading, or write to us at the Acorn Stairlifts Address, stating your name and email address for identification purposes.
At your request, we will use reasonable efforts to update/correct personal data previously submitted by you. You may also request that we cease processing the personal data we have about you and that we delete your personal data from our database or records.
Please address your requests to change or delete your personal data to email@example.com and insert "change details" as appropriate as the subject heading. Alternatively you may write to us at the Acorn Stairlifts Address, stating your name and email address for identification purposes.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy or security interests.
If you do not receive a response to your enquiry - or if you feel you enquiry has not been satisfactorily addressed, please contact:
The Information Commissioner
Tel: 01625 545700
Fax: 01625 524510
8. Changes to this policy