Guide to Buying a Stairlift

featuring Dr Hilary Jones

Customer delighted with their fast stairlift install

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Stairlift Customer Testimonial Letter
Mr Perry's Letter

Below is a letter we received from a delighted customer who ordered a curved stairlift. The stairlift was needed urgently for the customers partner returning from hospital after receiving coronary care.

Dear Team

I just wanted you to know that we received first class service from your company in every respect and that we are pleased with our new curved stair lift.

Steve Cowell your sales rep was excellent giving full details of your product and reassurance of its value. We were booked for installation in 10 days time which would prove ever so difficult as my partner would be out of coronary care before then and I was at a loss to know what to do. I rang your company and explained the urgency and asked to be in a priority queue. An hour later, they rang and said the engineer would arrive in 40 minutes and we would have the new stair lift

This was so remarkable I will never forget such efficiency and helpfulness that came our way. Was the name of the engineer Dan He too did a thoroughly good job.

Please underline our gratitude to your staff. This type of service seldom happens nowadays. We will become your best sales people and will highly recommend you to our friends.

With thanks and sincerely

J Perry partner of Francis Fowler

The original copy of the letter can be viewed by clicking on the image

This was made possible by our FastTrack Service we launched back in February 2011. FastTrack enables quick installation of a stair lift instead of taking weeks the process can be completed in a matter of hours.

FastTrack is perfect for curved stairs instead making a bespoke rail to fit your stairs Acorn engineers carry all the track pieces with them. This means we can pass on to our customers a more efficient and quicker service.

Find Out More on Acorn FastTrack

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The Arthritis Foundation's Ease-of-Use Commendation

We are proud to be the very FIRST stairlift company to earn the Arthritis Foundation's Ease-of-Use Commendation. It is yet another effort that continues to prove that Acorn Stairlifts is a pioneer in the industry, always striving to stay ahead of the game, and to help our customers by providing the absolute best solution for their needs.

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