Excellent customer service and easy to use product. Now able to go upstairs whenever I like and not restricted to only using the stairs once a day.
Mrs M Stobbs - Colchester
At Acorn, we always aim to do our best but unfortunately there may be times when things do not go according to plan. If you have a complaint about any part of our service, we want to hear from you so that we can improve what we do, and more importantly, so that we can resolve your problem.
We take any feedback very seriously and always aim to resolve customers’ problems promptly.
We acknowledge all complaints by the next working day. Our Customer Relations team headed by Catherine Beecroft will investigate and liaise with the most appropriate department in order to address the issue. If a complaint is not resolved within one week it will be personally reviewed by the Operations Manager. We will work hard to resolve the problem as quickly and efficiently as possible. Where your case is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed while we do so.
Our Customer Helpdesk is available for breakdown and service requirements 24 Hours 365 days a year
Freephone: 0800 232222
Our Customer Relations Team is available to hear your feedback or concerns Monday to Friday from 9.00am to 5.00pm
Freephone: 0800 0739 777
And we will:
If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation and, as a member, we will participate in this process. BHTA can be contacted at:
New Loom House, Suite 4.06, 101 Back Church Lane, London E1 1LU
Tel: 020 7702 2141